Your Privacy Is Our Priority

1. Introduction and Scope of Policy

This Privacy Policy is published by dmslot ("we", "platform", or "dmslot") to inform users ("you") about the personal data handling practices we follow. This policy applies to all users who register an account, use our services, access the website, or interact with any feature on the dmslot platform.

By registering an account or continuing to use this platform, you acknowledge that you have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are required to stop using our services.

2. Information We Collect

dmslot collects several categories of information to allow the platform to operate safely and efficiently. The information collected includes:

• Identity information: Full name, identity card number (MyKad), date of birth and proof of age during the account verification process.
• Contact information: Email address, mobile phone number and other communication details you provide during registration.
• Financial information: E-wallet details (Touch 'n Go, Boost), DuitNow information, online banking via FPX, and crypto wallet addresses (USDT, BTC, ETH) used for deposits and withdrawals.
• Platform activity data: Game records, bets placed, deposit and withdrawal transactions, and the history of bonuses used.
• Technical data: IP address, browser type, device operating system, and access log data for security and fraud detection purposes.
• Preference data: Language settings, game preferences and notification preferences you configure in your account.

We do not collect any data beyond what is needed to operate the platform. Each category of data listed above has a clear and justifiable purpose.

3. How We Use Your Information

The data collected is used exclusively for the following purposes:

• To verify your identity and enable secure registration and login to the dmslot platform.
• To process deposit and withdrawal transactions promptly — approved withdrawals are completed within one hour.
• To deliver bonuses, promotional offers and relevant account notifications to you.
• To detect and prevent fraud, money laundering or misuse of the platform.
• To fulfil compliance obligations under the international licensing we hold, including Know Your Customer (KYC) requirements.
• To provide effective customer support via live chat and email in Bahasa Melayu and English, 24/7.
• To improve the user experience based on aggregated and anonymised data analysis.

4. Information Sharing and Disclosure

dmslot only shares your personal data in the following limited and controlled situations:

• Payment service providers: Processing transactions via Touch 'n Go, DuitNow, FPX, Boost and crypto platforms requires sharing minimum transaction information with those service providers.
• Licensed game providers: Developers such as PG Soft, Pragmatic Play, JILI and Spribe receive the game session data needed to run games fairly and transparently.
• Legal authorities: Information will be disclosed to authorities when required by a court order or valid legal requirement under the relevant jurisdiction.
• Fraud prevention: In cases involving fraud or hacking, we reserve the right to share necessary information with the relevant security bodies.

In all of the above situations, data sharing is carried out with due care and appropriate contractual protections in place. We do not sell your personal data.

5. Data Security and Protection

The security of your personal information is a core operational priority. The technical and organisational measures we implement include:

• Data encryption during transmission using industry-standard TLS/SSL protocols.
• Data encryption during storage for sensitive information such as financial details and account passwords.
• Strict internal access controls — only authorised staff with a legitimate work need may access personal data.
• Continuous security monitoring and periodic system audits to identify vulnerabilities.
• Established incident response procedures to ensure any security breach is handled promptly and users are notified in accordance with legal obligations.

6. Cookies and Tracking Technologies

The dmslot platform uses cookies and similar technologies to improve your experience. The cookies we use include:

• Session cookies: Required to maintain your login session and allow you to navigate the platform without having to log in repeatedly.
• Preference cookies: Store your preferences such as language choice and display settings.
• Security cookies: Help detect suspicious sessions and protect your account from unauthorised access.
• Internal analytics cookies: Used to understand how users interact with the platform for improvement purposes — this data is aggregated and not individually identifiable.

You can adjust cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.

7. Data Retention Period

dmslot retains your personal data for as long as your account is active or as long as it is needed to provide services. After an account is closed or becomes inactive, we retain transaction and identity records for the period required by our licensing compliance obligations.

Data that is no longer needed will be securely deleted or anonymised in accordance with established data deletion procedures. Deletion requests from users will be processed once the relevant compliance obligations have been fulfilled.

8. International Data Transfers

As dmslot operates under international licensing, your personal data may be stored or processed outside Malaysia. In all such cases, we ensure that those data transfers are protected by:

• Legally binding Data Processing Agreements with data recipients.
• Data protection standards equal to or exceeding the level of protection provided in Malaysia.
• Additional technical measures such as end-to-end encryption for data in transit across borders.